FAQ's
Welcome to Voyatir FAQ
Who We Are We're a small e-commerce brand proudly based in Missouri, USA, specializing in high-quality travel products that cater to adventurers' needs.
Contact Us For any assistance, questions, or concerns, don't hesitate to reach out to our dedicated customer service team at support@voyatir.com. We're here to ensure your experience is enjoyable!
Our Products Explore our premium selection of travel bags and equipment, thoughtfully designed and meticulously crafted to enhance your every adventure, whether big or small.
Shipping Details:
- Worldwide Shipping: Yes! We deliver our products to customers all around the globe.
- Shipping Origin: We ship from Hong Kong using a top-quality distribution network for speedy delivery to you.
- Order Changes/Cancellations: If you need to modify or cancel your order, kindly make the request within 12 hours of placing it. After this window, we won't be able to make changes. However, if you receive the order and wish to return it, you can do so for a full refund.
- Returns: Please contact us at support@voyatir.com for any questions regarding returns.
Payment Methods When it comes to payment, we offer you flexibility. You can choose from major credit cards (VISA, Mastercard, AMEX) or opt for the convenience and security of PayPal.
Order Processing At Voyatir, we understand your excitement to receive your order promptly. Orders are processed diligently between Monday and Friday. As all orders are handled and shipped out from our warehouse, please expect a processing time of 1-3 business days before we ship your items, which will take place the day after processing.
-Please note that our shipping operations do not operate on weekends.
Delivery Time Due to the popularity of our products and the love our customers show us, your order might take between 2-4 weeks to reach you. We appreciate your patience and promise that the wait will be worth it!
Missing Orders If, unfortunately, your order hasn't arrived within 30 days after it's been shipped, you are eligible for a full refund! Your satisfaction is our priority, and we're committed to making things right.
Customs and Taxes While the prices you see on our site are displayed in US Dollars and are tax-free, please be aware that you may be liable for import taxes, duties, and customs fees by your local customs office once your order reaches its destination. These charges are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Defective/Damaged Items We strive for excellence, but if you've received merchandise that is incorrect, missing, damaged, or defective, please reach out to us promptly. Include your order number and photographs of the item(s) along with any relevant details regarding your package. We will do our best to swiftly resolve your case as soon as possible.
Refunds All refunds will be credited to their original payment method. For those who paid by credit or debit card, please allow 7-10 business days for the credit to be processed by the card-issuing bank. If you have questions about when the credit will be posted to your account, it's recommended to contact your bank or credit card company for more information. If you haven't received the expected refund, we advise reaching out to your financial institution for clarification.
Thank you for choosing Voyatir. Your journey is our passion, and we're excited to be a part of it!
-The Voyatir Team